Orange broadband hit by outages
Orange broadband hit by outagesOrange shop Orange started offering broadband services in May this yearThe broadband service run by mobile firm Orange is experiencing a “major” national outage. The problem occurred on Monday afternoon, affecting 100,000 broadband subscribers at its peak.A spokesperson for the company said the fault on the service, formerly known as Wanadoo, was caused by a “network equipment failure”.
Orange said they were working to fix the problem but there is no indication when a normal service will resume.The BBC news website was alerted to the fault by a reader who had been unable to connect to the internet for the last two days.Local failures Orange confirmed that there had been broadband network outage that started at approximately 16:00 yesterday.
The company said the problem only affected customers within their Local Loop Unbundled (LLU) network.This is not the first time this has happened yet orange seem happy to take my £25 a month for a shoddy service and not offer any apologies or compensation for loss of service.Lelee, London
LLUs use equipment installed in a telephone exchange by a third party company, such as Orange,instead of BT.Orange have 2 million internet subscribers, one million of which use the company’s broadband service. 10% of its broadband users are on an LLU network.
“By 800 this morning we had restored 30% of that service leaving 7% of our total Broadband customers without connectivity,” said an Orange spokesperson.By 1600 today they hope to have restored 50% of connections, leaving 50,000 Broadband customers without connectivity.”We are working to restore normal service to all customers as quickly as possible,” said the spokesperson. “We apologise to those customers affected.”
The latest broadband service status report on the orange traffic
website said the service was “up and running at the moment,” but the report was dated August 2006. Orange started offering broadband earlier this year after the company absorbed internet service provider Wanadoo - also owned by Orange’s parent, France Telecom.
Source : http://news.bbc.co.uk
